IT Strategy & Policy Development
Information Technology is a critical enabler of business transformation and growth and plays a fundamentally different role as it partners with the business. IT-enabled businesses advance products and innovation, and foster customer-led growth.
ProSource360 helps clients realize the full potential of their IT as they embark on major change and growth initiatives.
ProSource360 strategic IT services assist CFOs, CIOs and the executive leadership team with the expert guidance and best practices to plan, implement and execute your IT goals. They help you avoid poor IT investments by ensuring your investment takes care of tactical and long term / strategic business objectives. In addition, improperly designed systems and solutions can fail catastrophically resulting in financial loss, opportunity loss and public relation degradation for businesses.
Our Strategic services team consists of seasoned leaders with extensive business and technology experience. Their certifications and education includes MBA, Six Sigma, ISO and other industry leading certifications. While our IT Strategy Services are customized for your organization’s and agencies specific needs, we ensure the strategy is built on best practices, meets compliance standards and utilizes industry leading methodologies to ensure success of your plan, your policies as well as the adoption rate of future system solutions.
ERP Applications Support
ProSource360 ERP consultancy brings a practical and objective view to your agency’s situation and needs and offer sound advice based on experience with other companies facing the same issues and perhaps using the same tools and software.
ProSource360 ERP consulting spans a broad range of services and assistance, from basic education and training (e.g., ERP 101 / 102? How does MRP work? Basics of inventory control, Plant scheduling, etc.) To software-specific implementation and use advice. A qualification we pride ourselves on is qualified personnel with APICS CPIM or CFPIM certification—certified in production and inventory management or certified at the fellow level in the same disciplines. APICS also offers a Certified Supply Chain Professional (CSCP) designation.
Contact Center Support (Tier 1 & 2)
Enterprise Application Life Cycle Support
The ProSource360 team provides services related to program and project management, planning, implementation, training, optimization, workflow expertise as well as operational support, maintenance and sustainment for multiple applications for Commercial Off The Shelf (COTS) and customized applications including but not limited to:
- Oracle’s PeopleSoft Enterprise applications
- IBM Cognos applications
ProSource360 supports various applications with not only the maintenance of these systems but also with optimization services such as workflow enhancement, planning and training to drive improvements based best practices and our client’s business direction & requirements.
- Data Analytics and Business Intelligence
- Contact Center / Service Desk Solutions (PDF)
- Network & Database Administration
ProSource360 provide Contact Center /
Service Desk Solutions that include the following:
- IT Help Desk Support (ITIL Tier 1 & 2)
- Help Desk Development
- Continuous Performance Monitoring
On-site operations management and staffing
More than staff augmentation our solution professionals are a part of our management approach. We provide efficiency audits on operations and systems to ensure that you are receiving maximum results from staff and technology. Upon initial review our pros provide process improvements based upon PMBOK and ITILv3 standards that ensure industry standards are maintained and that your organization is moving toward becoming/maintaining a recognized center of excellence. In addition to systems evaluation ProSource360 will evaluate workforce optimization and identify areas for improved staff productivity.
Off-site/virtual operations management and staffing
For agencies and departments looking to minimize costs ProSource360 provides facilities with state of the art systems and experienced workforce. Utilizing our HUBZone location we deliver a cost effective alternative to maximize our client’s budgets. Our pros knowledge of FISMA/NIST as well as FedRAMP security requirements allow us to integrate our systems and facilities to a secure government system whether on premise or cloud based.
Today’s Contact Center/Service Desk operations require processes that ensure Service Level Agreements (SLAs) are exceeded. Industry standards are followed to develop and maintain centers of excellence, that is why our professionals are PMP and ITIL certified. These industry best practices provide the foundation for operational success and continued process improvement, thereby making change predictable.